Return and Exchange Policy

Return & Exchange Policy

At Little Treasure Box, your satisfaction is our priority. We’re a small studio committed to making thoughtful, handcrafted items and we stand behind the quality of every piece.

🛠️ Custom Orders & Machines

Because each custom item is made just for you, we do not accept returns or exchanges on personalized products, including:

  • Custom photo magnets

  • Magnet + Cardstock sets

  • Canva templates

  • Digital downloads

  • Machines and accessories

However, if there’s any issue with your order, we’ll always do our best to make it right. Please reach out within 7 days of delivery with photos and your order number.

Machine Warranty:
All machines include a 1-year manufacturer's warranty, plus lifetime support from our team for troubleshooting and care. Misuse, attempted repair, or physical damage will void this warranty.

📦  Lightweight Supplies (e.g. Sparkle Mylar) (Non-Custom)

You may return unused, unopened business supplies (e.g., sparkle mylar) within 14 days of delivery.

To be eligible:

  • Items must be in original packaging

  • Must be unused and in resale condition

  • You are responsible for return shipping

  • Refunds will be processed within 7–10 business days once we receive and inspect the return

🌎 International Orders & Exchanges

We ship globally and pack with care but shipping fees for non-custom, eligible returns are the buyer’s responsibility. Exchanges are not guaranteed due to limited inventory but may be possible depending on availability.

❗Damaged or Incorrect Orders

If your item arrived damaged or incorrect, please email us at hello@littletreasurebox.ca within 7 days of delivery. We’ll prioritize your case and send a replacement if needed.

💬 Need Help?

We’re always here to support you, just send us a message via Contact Page or email us directly. We genuinely care about our customers and want you to feel good shopping with us.